Refunds & Returns Policy

Returns

At Restore Co, we want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee on eligible change-of-mind returns.

To request a return, please contact our team with your order number and the reason for your return. To qualify for a refund, products must be returned within 30 days in their original, unused, and resellable condition, including:

• original packaging
• all accessories and components
• instruction manuals and documentation

Products must not have been used, worn, assembled, or damaged after delivery.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied by Restore Co.

Please note that Restore Co may be unable to provide a refund where items are returned outside these conditions or where an incorrect product was purchased.

Refunds

1. On receipt and approval of your return, a refund is processed within 14 days. Shipping costs aren’t refunded.
2. If you receive a damaged or defective item, notify us within 14 days. We'll cover its return shipping.

Restocking Fees

1. Certain items incur a 10% restocking fee deducted from the refund. This applies even if the return is made before the item’s receipt.

Other Points

1. Our policy may change without prior notice.
2. Items not meeting our policy might be declined and sent back at your expense.
3. Use traceable postage for returns. We’re not accountable for non-traceable returns that don't reach us.

Questions? Reach out:
Email: info@restoreco.com.au